1. Perform all the house keeping checks 
    1. Check for updates in the settings and update the system if required (check if the issue is resolved)
    2. Uninstall the camera app from app settings 
    3. download the camera app and check

if the above steps don't resolve the issue proceed with below steps


  1. Open the command prompt as admin
  2. Run the below command to get the list of drivers in the system.
    1. pnputil /enum-drivers
    2. hit enter
  3. you will get the list of drivers in the system find the camera driver
  4. note down the Published name (it could be different for different users in the above case it is oem110.inf.
  5. than run the below command to uninstall the camera driver
    1. pnputil /delete-driver oem110.inf /uninstall /force
    2. hit enter
  6. Once the above driver is uninstalled.
  7. Restart the system and open BIOS settings (press F2 key when Dell logo appears)
  8. once in BIOS settings under the integrated devices option check whether the camera is enabled or not if not check the box and enable it
  9. Once enabled exit the BIOS settings and login back into the system
  10. Once logged back in download the new Dell camera driver located at
    1. S:\Software\Dell\Camera
    2. Run the .exe file
    3. and click install after that
    4. Once the install is complete
  11. Check the Camera App and this should resolve the issue.