To troubleshoot issues you may be experiencing with your Jabra Dock and headset (most commonly audio issues) - Here is how you can reboot your dock.
If you are still having issues after following the below steps - please report the issue to IT for further investigation and advise you've tried a reboot.
Push and hold the middle button |
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This will take you to the advanced menu |
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Tap the plus to move across to BASE |
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Make sure BASE is in the middle |
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Tap the tick to select BASE |
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The Base options will be displayed. Tap the middle button until you get to Reset Configuation |
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You will see reset configuration. Tap the – symbol to move the Yes option to the centre |
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When Yes is moved to the centre tap the tick |
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Reset rebooting will commence |
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Tip the tick to select English |
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Dock Headset in Base if it is not already. |
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Start Setup hit the tick for Yes |
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Set up desk phone, tap the plus to move the No across to the middle. |
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When No is centred, tap the tick |
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Set up mobile device option will appear – tap the + to move the No Option to the centre. |
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Tap the Tick to select No |
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Update Rebooting will now be completed |
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You should now see a little monitor screen on the left of the dock under the green phone icon, as pictured. |
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Open Business Connect , click File, Options Navigate to the Audio Options and make sure it’s set the same as is pictured. |